Return policy: Legends offers FREE returns within 30 days of ordering. Please note this is a STRICT policy - any return requests for orders placed after 30 days will not be accepted.
HOLIDAY EXCEPTION - Orders placed on/after 11/1/19 will be able to return/exchange up until 1/31/20.
When filling out your request, please provide the style, color and size you wish to receive as an exchange. Note we do not offer a return shipping label for your exchange orders. Once you ship the product back, please reply back to your exchange request email with your tracking number. Once this tracking number has an estimated delivery date to our warehouse, we will issue a free exchange order for you.
Damaged items due to washing, wearing and/or user error such as rips, snags, drawstring issues, etc is NOT covered under warranty.
Defective items such as arrives with blemish, defect in seams, holes, noticeable issues MUST be reported to us (email@example.com) with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be approved.
What if I was on vacation and didn’t have time to return within 30 days?
We do not accept returns if the order is older than 30 days.
What if my item is damaged and I wasn’t home to report it within 24 hours of it being delivered?
Please contact us at firstname.lastname@example.org.
What if you are out of my size and I need to do an exchange?
We do apologize. You can sign up to be notified when the product will be available again. In the meantime, you can request a refund rather than an exchange at this time.
How long does it take to get my refund?
Once the product has arrived in our warehouse, please allow 5-7 business days for a refund to be issued. Once the refund has been issued, it will appear back to the original form of payment within 2-3 business days depending on the payment method.
How long does it take to get approved for my return/exchange? Generally, you will have a response right away. If not, please allow up to 24 hours. DO NOT submit multiple requests, this will delay your process. Return shipping labels may take up to 24 hours to be sent to you depending on the carrier. Please be patient.
Provided shipping labels expire within 3 days and after they expire. Once the label has expired the customer is then responsible for return shipping charges.